Contact

Contact us at any time

Our customer service team is always ready to answer your questions, accept customized consultations, or assist you in completing your shopping experience.

Offline store

  • Room 505, honghai building, Louqiao Avenue, Ouhai District, Wenzhou city, Zhejiang province, China

Customer Support

  • +86-0577-88900166-801
  • +86-15058326008
  • hello@timelessglasses.com

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Fill out the form, and our customer service specialist will reply to your question within 24 hours.

    Frequently Asked Questions

    International orders typically take 5-10 business days to arrive, depending on customs procedures in the destination country/region. All orders are shipped with a tracking number.

    We support Alipay, WeChat Pay, UnionPay credit cards, Visa/Mastercard international credit cards, and bank transfers. All payment processes are secured through encrypted channels.

    We offer a 30-day no-questions-asked return and exchange service (excluding customized products). Items must be returned in their original packaging, undamaged, and without signs of use. Refunds will be processed within 3 business days after receiving the returned items.